Spares Management and Remediation Tracking

 

MISSION

The goal is simple – remove all customers’ pain regarding hardware systems warranty. The solution is a comprehensive approach addressing automation of warranty processing, integrated warranty tracking, management of any spares inventory, recommended sparing levels, visibility of all IT infrastructure assets, instant status updates, and failure trending analysis. The result is reduction of failure recovery time.

 

SOLUTION OVERVIEW

You are provided access to a customer web portal with an easy use means to create an event. Once the event has been created HPM SMART manages all phases of the process.

 

REQUIREMENTS

Requires Internet Browser – nothing else required. To extend functionality, you may elect to incorporate spares or additional modules.

 

OPTIONAL MODULES

To gain even greater value, HPM offers a variety of modules to provide integration with:

Ticketing Systems AutoTask Service Now Others based on demand

Hardware Vendors Hewlett Parkard (GCSN) Dell (DOSD)

 

REFERENCES

HPM SMART has been deployed at data centers throughout the United States servicing a variety of industries including but not limited to:

Social Networking Financial

Media Gaming

 

For more information please visit www.hpmsmart.com or contact your HPM sales representative with any questions.